Caregivers often say that the personal touch offered by the support staff really makes all the difference. A counselor is always there to provide personalized support based on the caregiver’s situation and objective. If I’ve applied a problem-solving technique, I don’t know if it’s effective. The counselor provides an alternative view of the situation to open up a range of solutions. And they always start from where the person is at the moment.
Personalized support is experienced as a gift from heaven: “someone cared about my well-being, my perspective, and offered me personal feedback. It’s not ChatGPT! The counselor is a true advocate, and is there for me.” That’s what the caregivers themselves have been saying: the counselor understood and supported them so well that they were able to make the change they wanted to make in the first place. These programs are all about human interaction and dialogue.
I find that truly remarkable! This is a major aspect. Training, yes, but always support in the appropriation of knowledge! Every intervention is tailored to the individual.