Tel-Écoute-Tel-Aînés offers all adults who need it a free and confidential listening and reference service. The Tel-Aînés line offers active listening to people aged 60 and over, visiting services and friendly calls, in addition to offering local services with the Initiative de travail de milieu auprès des aînés en situation de vulnérabilité (ITMAV). The organization also offers training services on active listening. The organization's clientele is adults for the Tel-Écoute line and people aged 60 and over for the Tel-Aînés line. Among the territories served, Tel-Écoute includes the entire population of Montreal and the surrounding areas (no long distance calls). For Tel-Aînés, Seniors aged 60 and over living in Montreal and surrounding areas (no long distance calls), home visits, the territory is Montreal, except the South-West. For community workers (ITMAV), the territory is Hochelaga-Maisonneuve, Mercier-Ouest, Montréal-Est, Pointe-Aux-Trembles and Rivière-Des-Prairies.
